Small But Mighty Powerful SEO Steps To Take Today

By Jessica Bates , in Articles, SEO Tips, on January 17, 2012 | 10 comments

NASHVILLE, TN — For smaller businesses with limited funds, checking off some basic SEO starting points can be done for free with a little research and know-how. Here are some small things you can do that will increase the value of your website. We’ve touched on each of these points in detail in previous posts that we’ll link to below as they come up, but combined, these tips are just what you need to jump-start your SEO efforts today.

Help Search Engines Help You

We’ve said it before, and we’ll say it again: don’t wait for Google to find your site through their crawling spiders. Instead, add your website to Google’s index and then submit your unique Sitemap. You can access these settings through Google’s Webmaster Tools, which you can read about on a recent Master Google post, here.

Learn the Importance of Creatively Getting Links

You know you need links, now take it one step further: increase the links pointing to your website, and get creative in how you go about it. You could write a guest post on a related blog or feature a post from a guest blogger on your website. You could even sponsor a product giveaway on one of your favorite websites or blogs. We talked about blog trackbacks and pingbacks in a previous post, and recommend it for extra credit reading.

Be Critical of Your Blog

Adding keywords and updating content frequently can help you move up in search engine rankings. Content is king, after all. Offer relevant information to your potential clients. What have you learned about your field that you want to share? If you choose to start a blog, it’s important to provide good, quality content. Don’t start a blog just to be redundant. Providing fresh topics and insight in your field will make your site a welcomed destination for viewers. You can even allow comments to spark thoughtful conversation.

Review Your Content Critically

Analyze your website’s content carefully. First, make sure your page titles clearly and concisely state what your viewer will find on each page. If you’re familiar with HTML, check to see if your meta tags beneath your page titles are being used properly. In that space, write a concise but descriptive blurb about what each page offers.

Next, imagine you’re searching for your own product or company. What words would you type into a search engine, assuming you weren’t familiar with your company’s name? Google’s Webmaster Guidelines states this well: “Think about the words users would type to find your pages, and make sure that your site actually includes those words within it.”

It may seem like common sense, but giving your content a close reading will help. Ask a spouse or close friend to describe your website. Do the keywords they used match the ones in your featured content?

Saturation of other mediums, including videos and images, can help your site rank higher if done correctly. Title your image with relevant phrases, as we discussed in a recent post about image SEO, so that if a potential client is searching key terms in the images section, your content is easily available. After all, adding other media to your website can increase functionality for your users. An easy way to see your pages similarly to how the Googlebot sees them is to view your website in Lynx, a text-based browser.

If you embed a video on your website, consider adding text as a transcript or a detailed summary of the video to enhance the crawling and indexing of your website.

By implementing these small steps, you can get started, but SEO is not a part-time job. To get to a top spot with Google, you need to hire a team that can give its full effort and range of expertise to your business. After all, hiring an SEO expert like our CEO, Ali Husayni, could take your business to the next level.

“You may not have the budget for a full-scale SEO campaign if you’re just starting out, but some time with an SEO consultant to get you started may be within your budget and well worth the expense,” says Husayni. “Call the office for a free consultation to find out.” Click here to contact us about our services.

Recovering Ranking Post-Panda: Part Two

By Lorrie Walker , in Articles, SEO Tips, on January 16, 2012 | No comments

TAMPA, FLORIDA — On Friday, we told you about why you might have lost your Google ranking after the Panda update in 2011.

Google Panda Animated Image

Image Courtesy of GeekBlogOnline.com.

In the second installment of our two-part series, we’re sharing some helpful information on how you can tweak your site and hopefully restore your ranking. We’ll also discuss when to give in and hire a professional SEO web services company.

If any of the factors we outlined in our previous post describe your situation regarding lost Google rankings, fixing the problem is doable, says Ali Husayni, who develops SEO marketing plans for clients.

First of all, as we’ve said repeatedly through the years, you must write fresh, quality and unique content on a regular basis, as Husayni emphasizes. Search for your content online to make sure other sites are not stealing from your site. Simply copy a phrase, put it in quotes in your search box, and see what results you get. Let’s say you find that people have, in fact, copied your content. What then?

Mickie Kennedy, founder of the press release distribution company eReleases, offers some great tips:

Reach out to the blogger or the company that you feel has swiped your content. In a professional manner, explain that your material is copyrighted and they must remove it from their site or pay you for it.

Report a Digital Millennium Copyright Act violation. The DMCA outlines penalties for copyright infringement on the Internet. A simple Google search will provide you with a template to complete and sent to the offending party’s hosting provider.

Notify the offending party’s advertisers. Telling the advertisers about the offense could cause them to pull their advertisements and affect the blog’s revenue.

“Hitting someone in the pocketbook can be effective in getting your point across,” Husayni says.

Call in the Big Guns. You also should consider that at some point, you might need to hire a professional. SEO tactics and techniques change as often as Google changes its algorithms. Simply running your business likely keeps you busy enough, without also having to play “SEO expert” and trying to keep up with your website.

A business SEO specialist can monitor your site and work to get your site ranked so you can focus on your customers.

You always need writers who understand SEO and the overall SEO strategy, whether they come in the form of a consultant or are provided by a full-fledged SEO provider. Because content is important for a site, you need someone on your side generating that content for you if you don’t have time to handle it yourself.

At the end of the day, it is important to remember that your site must provide useful, helpful content if you expect Google to send visitors to it.

How To Use Google Places Better Than The Competition: Rank Higher In Local Listings

By Lorrie Walker , in Articles, SEO Tips, on January 13, 2012 | 6 comments

SANTA MONICA, CA — We’ve said it once, and it’s worth repeating: Google Places, along with organic SEO, is the most important factor for small businesses looking to attract a customer base. In Google Places is Where You Need to Be, SEO Expert Ali Husayni explains its importance in helping customers find you. The article included the following pieces of advice for Google Places: positive reviews under your Google Places listing, adding a +1 button to your site’s pages, and running a campaign to improve your website’s link popularity. Husayni encouragingly points out that, as shown in a Master Google survey, clients that appeared on Google Places showed an increase of $45,000-to $274,000 in their annual revenue compared to those who didn’t. These businesses spent a small fraction of their budget to achieve these results, making it a great choice.

Now there are a couple of new suggestions of ways to keep you ahead of your competition (and rise your ranking) in Google Places: by keeping your content consistent and completing missing information.

Google Map Listing

Image courtesy of Onbile.com.

Keeping Your Content Consistent:

Keeping each of your online profiles consistent can be tough, but be sure to update all of your content, on every platform, every time. Failure to do so can hurt your SEO efforts big time, according to a recent article by Ashley Zeckman of TopRankBlog.com.

“It is important that your Google Place profile contains the same information as any other profiles your company may have online. Google Place pages create another opportunity to build trust and consistency as part of your marketing strategy. Be sure to audit your other profiles and answer each question as consistently as you can,” Zeckman says.

Other great ideas that Zeckman brings up to create consistency with your content across multiple platforms include:

  • Linking: The problem here is often too many profiles for your business. Link them when possible.
  • Branding: Be sure to reference your brand in the same way, every time.
  • Imagery: Fight the urge to use different images in different places. Keep them the same.

Completing Missing Information:

When filling out profiles, there is often so much to fill out, that a business leaves an optional spot or two blank. Don’t or it might impact how easily you’re found online.

“Have you ever heard the expression ‘better off safe than sorry’? Take the same approach when setting up or editing your Google Places profile,” Zeckman advises.

No matter where your online profile is going to go, or how many of them you have, always fill out these bits of information: company name, email address, phone number, website, and address. Sometimes this can get time consuming, and not all businesses can fix everything at once. But regardless of which of these tips you take or leave, it is important to understand the continuing importance of staying current with Google Places, as Husayni explains.

“It won’t matter if you don’t know how to use Adwords, Analytics, or Google+,” Husayni says. “Being seen at the top of search results is equivalent to purchasing a large, eye-catching ad in your local Yellow Pages that everyone owned 10 years ago. If your ad was the first, your phone would not stop ringing.”

If you are not listed with Google Pages, please see the simple steps to getting listed with this video: to get on Google Places.

Why Did My Site Nose Dive After the Google Panda Update? Part One

By Lorrie Walker , in Articles, SEO Tips, on January 13, 2012 | 13 comments

TAMPA, FLORIDA — Every time Google changes its algorithm, many websites’ rankings in organic search results change, too.

It can be frustrating to those who spend a great deal of time and effort (and money, if you’ve hired a professional SEO firm), to achieve their desired ranking, only to lose it when Google makes a few tweaks.

This was the case in February 2011 when Google launched “Panda.” It happened again in April 2011 when it rolled out Panda to all English language queries, in addition to making several small updates, according to an April 11, 2011 article posted on Search Engine Land.

Courtesy of TechChunks.com

Panda was designed to weed out pages and websites that were deemed to be of a quality below Google’s high standards, including content farms and websites filled with duplicate content.

In part one of this two-part series, we will discuss the reasons why your site may have lost its ranking. In part two, we’ll share tips on what you can do to get back your ranking.

So why did your website take a nose-dive after the Panda update? In short, it’s likely due at least in part to failing to observe best SEO practices. Why are we still talking about Google Panda almost a year after it launched? Because many sites have yet to recover from the change, says Ali Husayni, an expert in SEO technology.

There are several specific factors that caused websites to lose their rank after the Panda update. Chances are, you were guilty of one of the following:

You copied content from other sources: If you’ve copied one sentence from someone else’s site, you’re plagiarizing and Google will give you an F. Think about what your English teacher taught you in high school: if you’re going to use someone else’s words, you need to attribute them to the person who wrote them. When it comes to SEO, you need to take it a step farther and reword the information so that it doesn’t appear exactly as it does on the site where you got the information.

But your best bet is to not borrow a great deal of information from other sites. Think about it from Google’s standpoint: why should they rank your site higher instead of giving a high ranking to the site where you pulled your information? That’s obviously the site filled with relevant content. The idea is to generate your own original, relevant content that site visitors will find useful.

Your content was old and never updated: Google loves websites that are alive and kicking. If you launched a website in 2007 and haven’t updated the content or changed anything about it since then, Google likely will not perceive it as having useful information. Could you imagine a business search engine optimization site launched in 2007 and never updated? Yikes! Talk about out-of-date, useless information!

Someone else with a stronger site may have copied your site: In this case, Google probably thinks you are the one who plagiarized, and they’ve given credit to the other site. That sucks and unfortunately, there’s not a lot you can do except revamp your site’s content.

Tune in on Monday, when we’ll explain how you can restore your ranking.

The SEO Value of Trackbacks and Pingbacks: A Blogger Asks and Master Google Answers

By , in Articles, SEO Tips, on January 12, 2012 | 48 comments

SANTA MONICA, CA — At Master Google, we always appreciate comments that let us know what we can do to answer your questions pertaining to SEO. Of course, the best way to get advice that is specifically tailored for your business is to fill out a contact us form, but we are always happy to share our general expertise.

A recent commenter posed this question: “Do Trackbacks and Pingbacks matter when it comes to SEO?” The short answer is yes, they most certainly do matter, to varying degrees. The long answer includes an explanation of what Trackbacks and Pingbacks are, and their overall place in your SEO efforts.

Let’s start with trackbacks. A trackback is simply an automated notifier sent to someone else’s blog any time you reference their blog in a post. By sending a trackback, you are creating a link back to your blog, which takes a very small amount of time to do when considering the benefits of it.

Trackbacks Comic Strip

Image Courtesy of ITinfoOz.com

While displayed quite humorously in the image above from a recent post by ITinfoOz.com, the subject of trackbacks is a serious one, because the opportunity for generating traffic is there, and is being underutilized, according to entrepreneur Matthew Bredel. Bredel has seen the results of using trackbacks as part of his overall search engine optimization and social media marketing efforts on his blog.

“A trackback is a super comment. The way that a trackback works, is instead of a going to a blog and posting a comment on someone else’s blog, you post a reply on your own website and post a trackback comment. Unless they don’t allow follows, but you still establish authority,” Bredel says.

While trackbacks certainly are more limited with most blogs not allowing follows, Bredel is correct that doing so does help to establish your authority. Blogs also appreciate your interaction.

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Now, on to Pingbacks. Pingbacks have more to do with author control and authenticity, as explained well by an SEO news reporter for Beanstalk-Inc.com in a recent blog post. Pingbacks were originally the response to trackbacks lacking authenticity. Pingbacks make it easy to notify a blog of your use of it just by posting its permalink in your blog post. Of course, there is some controversy over which is really better: pingbacks or trackbacks.

“Some feel that trackbacks are superior because the readers of Person A’s blog can at least see some of what Person B has to say before deciding if they want to read more and follow the link to the orginal blog source,” Beanstalk-Inc.com’s SEO News Reporter says. “Others feel that pingbacks are superior as they create a verifiable connection between posts. Pingbacks are akin to having remote comments.”

Whether using both trackback and pingback methods, or not having tried either one on a conscious level yet, our CEO, Ali Husayni, has advice for the business owner who isn’t yet using Master Google’s services for their SEO efforts. Husayni recommends his book, Google SEO Secrets revealed, as a good starting point for your entire website, including your blog. Still, Husanyni recommends professional help.

“Engaging in all of these techniques requires months of hard labor, a complete understanding of SEO and, of course, cash. Nevertheless, we’ve been able to transform local, small businesses into large-international ones in a matter of a few months by practicing what we preach,” Husayni says. “Oftentimes, smart business people who have substantial financial backing will delegate important tasks to professionals, instead of spending years mastering what someone else already knows and taking away the focus from their business.”

Fill out our form and we’ll gladly look at your site to see if it qualifies for our Top of Google program.

 

Fact Or Fiction: Can You Get To The Top Of Google In 24 Hours?

By Vonya Griffin , in Articles, SEO Tips, on January 12, 2012 | 2 comments

ORLANDO, FLORIDA — Getting ranked at the top of Google overnight is an advertising ploy some search engine optimization companies use to get clients, but SEO Expert Ali Husayni says that those companies are making promises that cannot be kept, because quality results take some time. There is no quick fix, and if that is what an SEO company offers you, you should be alarmed.

Red Alram Clock Demonstrating SEO taking time.

Image courtesy of Kanx.org.

“If a company is saying things that sound too good to be true, it probably is too good to be true,” Husayni says. “SEO doesn’t happen overnight. It’s an investment and an ongoing process for long-term success.”

Getting to the top of Google rankings is doable. In fact, Husayni offers SEO services for that, but the timeline to see results varies. Husayni explains that he cannot give a one-size-fits-all answer for exactly how fast clients will see results, since there are many factors are in play.

These factors include: the size and competitiveness of the market, the type of business, the number of keywords, the age of the domain name, how often new content is published on the site, and getting a site indexed, according to recent article by Search Engine Watch. After all, a website that has been flagged for violations in the past will also be in for a longer process to improve their previously bad rankings. Saeed Khosravi, the operational manager at Master Google, said that significant results can happen quickly for the qualified client, but that every client sees results.

“Significant results typically take three to nine months, but some clients see results much sooner,” Khosravi says.

Husayni and his SEO team have worked with some clients who saw big changes right away, but the majority of them take several months. See testimonials from our clients here.

“We don’t use deceptive tactics or marketing gimmicks here to sign clients up,” says Husayni. “We use clear communication, realistic timelines and show progress with weekly ranking reports.”

Avoid Common Accidental SEO Mistakes

By , in Articles, SEO Tips, on January 11, 2012 | 4 comments

SANTA MONICA, CA — We’ve spent the last couple of weeks talking about the importance of quality, white hat SEO practices. From good content to optimized images, to discussing the difference between black hat and white hat SEO techniques, many aspects of getting a higher ranking on an organic Google search have been discussed.

But what about accidental SEO mistakes? Avoid three common SEO pitfalls that often happen in the development part of your website, including: 404′s, server errors, and weird outbound links, as outlined by Glenn Gabe in a recent article in Search Engine Journal. A simple scan can help you determine if you have any of these errors. In this case, Gabe discusses a specific software for scanning a site, but whether using a tool or internal talent, Gabe points out the learning curve ahead when it comes to spotting bad SEO accidents just waiting to happen.

SEO Services Logo from Content Mag

SEO Services Logo Courtesy of Content-Mag.com

“You can learn a lot by crawling a web site… [it is important to note that there are] three hidden dangers that can be uncovered.” Gabe says.

Let’s delve further into the three most common accidental SEO mistakes:

1. 404′s: To define it simply, a 404 is a “Page Not Found”. It is very important that you eliminate all 404′s, because Google will remove a a site from its index for such an offense, and you’ll lose valuable inbound links. Be sure to trouble-shoot, Gabe advises.

“For example, are powerful pages on your site throwing 404’s? Why is that happening? And how much search equity are you losing if they are throwing 404’s? As you can imagine, correcting pages that 404, that shouldn’t 404, is an important task for SEO,” Gabe says.

2. Server Errors: URL “error” messages for pages you didn’t even know you had is more common than you might think. The culprit: content management systems.

“Confused? They were too. In a recent audit, the content management system being used was dynamically building URL’s based on a glitch.  Those URL’s threw server errors.  And Googlebot was finding them too.  Not good,” Gabe says.

3. Weird Outbound Links: This issue, unfortunately, inches into scary territory: hackers. There are hackers constantly trying to get into every part of your website. Don’t avoid searching for these just because the truth could be a little off-putting.

“Here’s a simple question for you: do you know all of the pages you are linking to and from your website? Are you 100 percent sure you know? Are you hesitating?” Gabe asks.

Our advice here at Master Google: know all of the pages that are linking to and from your website, and don’t hesitate to find out if you don’t know. After all, you need to know what is going on with your website, right now. Of course, the best way to tackle these accidental SEO mistakes is to hire professionals with a track record, according to CEO Ali Husayni.

“Google needs SEO companies to better understand sites,” Husayni says. “In essence, we are enhancing the ability of Google crawlers to index and understand sites.”

But, if you are a hands-on type, learn to install and use Google Webmaster Central. This free tool can save you, big time.

Contact us to find out how our SEO services can help your site avoid these very preventable SEO accidents.

What Every Business Should Know About Image SEO

By , in Articles, SEO Tips, on January 10, 2012 | 3 comments

SANTA MONICA, CA — What’s in a picture? Martin Missfeldt’s illustration spotlighting the importance of optimizing pictures on TagSeoBlog.com is certainly worth a thousand words. But in order for any image to get the traffic that it might very well deserve, it has to be optimized correctly.

Optimizing Images Photo

When basic image SEO is done correctly, an image like the one above can be an extremely valuable addition to a website (after all, I used an image Google search to find this image). According to Danny Dover, the lead SEO of SEOmoz.org, an image is only as good as the text supporting it. Dover delves further into his image SEO expertise in his video discussion on a recent SEOmoz.org Whiteboard Friday. In fact, Dover points out that search engines need text to help the images serve their intended purpose, and that well-developed sites tend to pay attention to image SEO. This newfound knowledge is a wake up call to this writer to implement those changes from this day forward, and I’m sure that it had the same impact on the plethora of other bloggers and SEO analysts who have read it.

“Besides just being useful for people, images are also, it turns out, useful for search engines. I think part of the reason behind that is that pages that are well developed tend to also have images on them because it helps portray information in a way that textual based content can’t do,” Dover says.

Click here to be directed to Dover’s video tutorial on the basics of Image SEO, in which he gives useful advice regarding image SEO. Here are a few pieces of Dover’s words of wisdom:

1. Alt Text: This is the text that will pop up if your image fails to display, either because of someone’s browser or the image disappearing. From an SEO perspective, you can save face, because alt text tells Google what that image was. Dover has a quick tip: keep them below about 140 characters.

2. Filename: The filename is also information for search engines and other technologies, but alt text is stronger for SEO purposes, especially when backed up with a filename.

3. Surrounding Text: This is often overlooked, but the text around an image gives Google an idea about the image itself. The surrounding text can either be a traditional caption, or it can just be the paragraphs around the image (like the picture in this blog).

4. Inbound Links: As with all SEO efforts, inbound links are very important. Dover has very specific advice: “It wouldn’t necessarily be inbound links to the image URL, although it could be, but what I mean in this context is links going to the page that has the image embedded on it. Just like in normal SEO, the anchor text of those inbound links and where they’re coming from and how many of them are, are all really important factors for image SEO and then SEO in general.”

5. Human Categorization: Human categorization comes from the early stages of developing recognition software. Google would hire people and they’d say, “label this.” In fact, Google was semi-famous for creating this game. It was called Google Image Labeler, and it would show you an image of, say, an apple, as Dover explains further.

“They would ask you in Family Feud style, which is a game show here in the United States, to list words that are associated with that object. You’d say something like apple, and you’d earn points if someone else also said apple. Maybe it’s red, Fuji, or Grandma Smith, or whatever it is. So other words that are associated with the image. And that way they could train their software to start to understand what general shapes and ideas mean within images,” Dover says.

While categorization has evolved, an eye for detail is still best done by the human eyes. But, at the end of the day, image SEO is the most effective as part of an overall SEO effort that is important to reach your desired customer base, according to Ali Husayni, the CEO of the SEO service company, Master Google.

“You may not have the budget for a full-scale SEO campaign if you’re just starting out, but some time with an SEO consultant to get you started may be within your budget and well worth the expense,” Husayni says.

How and Why To Produce Quality Content for Better SEO Results

By , in Articles, SEO Tips, on January 9, 2012 | 7 comments

SANTA MONICA, CA — It is no secret that each new year brings new SEO trends and practices along with it. But no matter how SEO evolves, one fact has become increasingly clear: content is becoming more and more important. Several SEO experts are pointing out that content is king now, a point made royally in this picture by Dave Virdee in a blog post:

The need for content alone, regardless of quality, is an old, outdated trend. Now you must set yourself apart to get those same clicks, according to Rand Fishkin, CEO of SEOMoz.org, in a video. See Fishkin’s SEO advice below.

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“It used to be the case that on the web, there was a lot of missing information, information that needed to exist, so you could produce low quality content and get traffics and ratings.” Fishkin says. “[Now] you need to be something special to stand out from the crowd.”

Standing out from the crowd is made easier with a few extra steps to make your content of a higher caliber than your competition, according to Ali Husayni, the CEO of the SEO service company, Master Google.

“The industry is constantly evolving and SEO has grown to encompass much more than on-site optimization. It’s really only five or ten percent of the total work,” Husayni says.

After all, SEO now is all about generating useful, high-quality content on a regular basis, along with technical research for keywords relevant to the company, and a long-term link building campaign. No matter which part of the process you are in, a strong SEO effort has the constant need for the production of updated content with useful, relevant information in it.

The demand for new content, all the time, makes creating quality content tough, but worth it, for those willing to put in the work, according to Fishkin.

“There is a big opportunity for people willing to say, ‘I’m going to have the best reviews in the city,’ ‘I’m going to have photos,’ ‘I’m going to interview the chef’. That qualitative information can make a big difference.”

So remember, sometimes less really is more.

How To Get a Top Ranking on Google For Free

By Vonya Griffin , in Articles, SEO Tips, on January 6, 2012 | 1 comment

ORLANDO, FLORIDA — Most people understand that in today’s market, a website has to rank near the top of Google to be competitive, but the fact that it is not an easy task to get there can escape many of them. The most common question when it comes to getting a top search result placement on Google is: “How can I get my website to the top ranking on Google with free SEO?”

Ali Husayni, the CEO of the SEO service company, Master Google, has an answer to this question.

“Search engine optimization is like any other demanding industry in business,” says Husayni. “You don’t do it part time if you want to be successful.”

After all, when it comes to SEO, there is a big learning curve while acquiring skills, and it is an ongoing process, a fight to stay current. There are thousands of sites on the internet with tips, lists and tutorials about SEO techniques, including the Master Google website and blog, but search engine algorithms get updated regularly and without warning.

“The only constant about SEO is that it will change,” Husayni says. “One update can turn everything you’ve been doing on its head.”

Learning the basic concepts of SEO might not cost money, but there is still a cost. When a company or individual is wondering about whether they can do SEO on their own, they should carefully consider these questions:

• Do I have the time to keep up with frequent updates to algorithms and new techniques by reading blogs, breaking news and articles online?
• Do I have the skill level to research and write quality content for my site, including press releases and articles?
• Do I know where to submit articles and press releases or how to share new content on social networking sites?
• Do I have a good working knowledge of computer coding languages to manage and update the code of my site in order to implement new techniques while staying within Google’s Quality Guidelines and Terms Of Service?
• Do I have the stamina to continue doing this these things on a consistent basis?

If the answer is ‘no’ to any of those, the company or individual should consider hiring an SEO professional instead. Husayni works with small businesses frequently. In fact, it was his desire to help small businesses be able to compete with their larger competitors that have bigger budgets that got him into SEO in the first place.

“You may not have the budget for a full-scale SEO campaign if you’re just starting out, but some time with an SEO consultant to get you started may be within your budget and well worth the expense,” says Husayni. “Call the office for a free consultation to find out.” Click here to contact us about our services.